7jaye Privacy Policy
Keeping your personal information secure is 7jaye's top priority — this policy explains how we collect, use, and store your data.
Introduction and Scope
This Privacy Policy ("Policy") applies to users ("you" or "user") of the 7jaye platform and its related services ("Services"). This Policy describes how 7jaye collects, uses, discloses, and protects your personal information. By using our Services, you are considered to have given your consent to the terms of this Policy.
7jaye believes that every user's privacy is a fundamental right. We therefore protect your information using modern SSL encryption technology and strict security protocols. If you have any questions while reading this Policy, please contact our support team.
This Policy may be updated from time to time. For important changes, we will notify you at your registered email address. We recommend reviewing this page regularly.
Information We Collect
7jaye collects various types of information in order to provide its services. The categories are described in detail below.
a. Information You Provide Directly
This includes information you voluntarily provide when registering or using our services:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Username and password (stored in encrypted form)
- National ID or passport number (for identity verification)
- Residential address
- Financial transaction details (information related to bKash, Nagad, Rocket accounts)
b. Automatically Collected Information
The following information may be collected automatically when you use our services:
- IP address and geographic location
- Browser and device type, operating system
- Login time and date records
- Gaming activity and transaction history
- Cookies and session data (see Cookies Policy below)
c. Information Received from Third Parties
For the purpose of identity verification or fraud prevention, we may sometimes collect information from trusted third-party verification services. In such cases, only legally required information is collected.
Purpose of Data Use
7jaye uses collected information only for specified, lawful purposes. We never use your information unnecessarily. The main purposes for which information is used are described below.
Account Management
Information is used to create, manage, verify, and secure your account.
Financial Transactions
Used to manage all financial activities including deposits, withdrawals, and bonus processing.
Customer Service
Your complaints, questions, or requests are handled and your information is used to improve service quality.
Security and Fraud Prevention
To detect suspicious activity, prevent account misuse, and keep the platform secure.
We do not sell or rent your information to third parties for marketing purposes. Your information is not shared with any third party beyond what is necessary to provide the required services.
Disclosure and Sharing of Information
7jaye may share your information with third parties in the following limited circumstances. In every case, information is shared with the highest level of care and under the necessary agreements.
a. Service Provider Partners
Minimum necessary information may be shared with trusted partners for payment processing (bKash, Nagad, Rocket), identity verification, and technical infrastructure management. These partners are required to comply with our privacy terms.
b. Legal Obligations
Information may be disclosed as required to comply with lawful orders from government or regulatory authorities in accordance with applicable laws and regulations in Bangladesh. In such cases, only the legally required information is provided.
c. Responsible Gaming Protection
In line with responsible gaming principles, if a user's gaming behaviour reaches a harmful level, limited information may be shared with relevant support organisations. This is done entirely for the user's wellbeing.
d. Business Restructuring
In the event of a company merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will provide advance notice and the new entity will also manage information under this Policy.
Data Security Measures
To ensure the security of your information, 7jaye uses industry-standard security technologies and practices. Our security framework is structured at the following levels:
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption to prevent third parties from intercepting your information.
- Secure Password Storage: Your password is never stored as plain text — advanced hashing algorithms are used.
- Two-Factor Authentication (2FA): Two-step verification is available as an additional security layer for your account.
- Firewall and Intrusion Detection: Advanced firewalls and real-time monitoring systems are active to prevent unauthorised access.
- Regular Security Audits: Regular audits are conducted by independent security experts.
- Limited Access Control: Only authorised personnel can access your information, and every access is logged.
While we are committed to ensuring the highest level of security, no transmission of information over the internet is completely risk-free. We therefore ask that you also remain mindful of your own account security.
Cookies Policy
Cookies are small text files stored on your device that help us improve the quality of our services. 7jaye uses the following types of cookies:
a. Essential Cookies
These cookies are essential for the core functions of the platform. They are used for maintaining login sessions, security verification, and payment processing. Disabling these cookies will prevent the service from functioning correctly.
b. Functional Cookies
These cookies are used to remember your preferences, language selection, and personalised settings. They make each of your visits more convenient.
c. Analytics Cookies
These cookies are used to analyse platform usage statistics and improve service quality. The information collected is completely anonymous and does not reveal any personal identity.
You can manage cookies through your browser settings. However, disabling essential cookies may limit some services.
Data Retention Period
7jaye retains personal information only for as long as necessary. The retention period is determined based on the following criteria:
- Active Accounts: All relevant information is retained while the account remains active.
- Closed Accounts: After an account is closed, information may be retained for up to 5 (five) years to meet legal and regulatory requirements.
- Transaction Records: Financial transaction records are retained for the period required by law.
- Support Conversations: Customer service conversations are retained for up to 2 (two) years.
After the specified period, information is securely deleted or anonymised so that personal identity can no longer be recovered.
Your Rights
Every user registered on the 7jaye platform has the following rights regarding their personal information:
You can request to know what information we hold about you.
You have the right to request correction of inaccurate or incomplete information.
You can request deletion of your information beyond what is required by legal obligation.
You have the right to object to the processing of your information for specific purposes.
To exercise these rights, email [email protected] or contact us via 24/7 live chat. We generally respond to your request within 30 (thirty) business days.
Protection of Minors
7jaye strictly follows a policy of keeping minors away from gaming services. Our platform is for users aged 21 and over only.
- Age verification is mandatory at the time of registration.
- We do not knowingly collect or retain information from any minor.
- If a user registers by providing a false age, their account is immediately closed and the related information is deleted.
- If a parent or guardian becomes aware of their minor child's account, they are asked to contact us promptly.
To learn more about responsible gaming, visit our Responsible Gaming page.
Policy Changes
7jaye reserves the right to amend this Privacy Policy for service improvements, legal changes, or business needs. For any changes:
- The updated Policy will be published on this page and the "Last Updated" date will be changed.
- Registered users will be notified by email of any important changes.
- Continued use of the platform after changes are made will be considered as consent to the new Policy.
You are encouraged to review this page regularly so that you remain aware of the latest Policy.
Contact and Complaints
For any questions, requests, or complaints regarding the Privacy Policy, please contact us through the channels below. Our team is able to assist you in Bengali.
Contact Information
Instant support is available directly on the site via live chat.
[email protected]
Email requests are generally responded to within 30 (thirty) business days.
To learn more about our policies and services, visit our About Us, Terms and Conditions, and FAQ pages.