Frequently Asked Questions
Answers to all your questions about 7jaye
From opening an account to bonuses, deposits, withdrawals, and safe gaming — find everything you need to know right here.
7jaye is a reliable online gaming platform for players in Bangladesh. Below we have organized the most frequently asked questions into five topic groups — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find the answer you are looking for, our 24/7 live chat support is always ready.
Account and Registration
Account and Registration
All questions about opening, verifying, and logging in to your 7jaye account.
Opening a new account at 7jaye is simple and fast. Just fill in your name, mobile number, and preferred password on the registration form, and your account will be active within a few minutes. Once registered successfully, you can log in and start playing right away.
No, according to 7jaye's rules each person may only open one account. If more than one account is found under the same person's name, those accounts may be closed and any deposited funds may be forfeited. This rule is strictly enforced to maintain a fair and secure platform.
Click the "Forgot your password?" option on the login page and enter your registered mobile number or email. 7jaye will send a verification code that you can use to set a new password. If you have trouble, contact the support team via 24/7 live chat.
The 7jaye platform is for users aged 21 and above only. Age is verified during registration and underage users are not permitted to open an account. This age limit is strictly observed in the interest of responsible gaming.
7jaye may verify your identity from time to time to ensure security and fair play. In such cases you may need to send a photo of your national ID card or passport to the support team. Once verification is complete, the account remains fully active and there are no restrictions on withdrawals.
Deposits and Withdrawals
Deposits and Withdrawals
All information about depositing or withdrawing money with bKash, Nagad, and Rocket.
Depositing from bKash to 7jaye is generally instant. As soon as the deposit is successful, the balance is added to your 7jaye account, so you can start playing immediately. In rare cases network issues may cause a delay of a few minutes.
Yes, at 7jaye you can easily deposit using Nagad and Rocket in addition to bKash. The minimum deposit amount for each of these three methods is ৳100. Choose your preferred payment method, send to the designated number, and confirm the balance in your account.
The minimum deposit at 7jaye is ৳100 for each payment method. The minimum withdrawal amount is ৳500. Whether you play regularly with small amounts or withdraw after a big win, 7jaye always ensures fast and hassle-free transactions.
Processing a withdrawal request from 7jaye generally takes 15 minutes to 2 hours. Most withdrawals are completed within this time. Occasionally verification-related reasons may cause a slightly longer delay — in that case, contact support via live chat.
7jaye itself does not charge any additional deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own service charges, which are determined by each mobile banking provider's terms. Check your payment app for any applicable charges before making a transaction.
Games and Rules
Games and Rules
Questions and answers about cricket betting, slots, live casino, and mobile gaming.
You can bet on BPL and various other tournaments in the 7jaye cricket betting section. Both pre-match and live betting are available. A range of markets is on offer — including match result, top batter, and highest wicket-taker — and you can place a bet as long as you have a balance in your account.
RTP (Return to Player) is a theoretical figure showing the long-term average return of a game — a higher RTP means the game returns more over the long run. However, each spin is independent and random, so results in a short session may vary. All slot games at 7jaye are operated to ensure fair play.
Yes, 7jaye is fully mobile-friendly. You can use the site directly from the browser on any Android or iOS smartphone — no separate app download is needed. Slots, live casino, and cricket betting all run smoothly on mobile.
Yes, in the 7jaye live casino section you can play with real dealers via live streaming video through top providers such as Evolution Gaming and Ezugi. Popular table games including live roulette, blackjack, and baccarat are available 24 hours a day.
During major tournament seasons — such as the T20 World Cup or IPL — 7jaye often brings special betting offers and enhanced odds. Check the promotions page regularly or ask via live chat to get boosted markets, cashback, and special promotions on selected matches.
Bonuses and Promotions
Bonuses and Promotions
Details about the welcome bonus, wagering requirements, and VIP rewards.
7jaye gives new members a 100% bonus on their first deposit, up to ৳5,000. For example, deposit ৳1,000 and you receive an extra ৳1,000 bonus — giving you ৳2,000 to start playing. If you deposit ৳12,000 or more, you receive the maximum ৳5,000 bonus — giving you ৳17,000 in total.
A wagering requirement means how many times the bonus amount must be bet before it can be withdrawn. 7jaye's welcome bonus has a wagering requirement of 25x. This means if you receive a ৳1,000 bonus, you can withdraw after placing a total of ৳25,000 in bets. Once the requirement is met, the winnings are fully cashable.
You can advance through VIP levels automatically by playing regularly at 7jaye. There are four levels — Bronze, Silver, Gold, and Platinum. You start at Bronze and move to higher levels the more you play. Weekly cashback increases at each level.
7jaye VIP cashback is paid every week. At Bronze level you can earn up to 0.4%, at Silver up to 0.8%, at Gold up to 1.1%, and at Platinum up to 1.5% weekly cashback. Moving to a higher level means bigger rewards.
Generally the welcome bonus can be used on most games including slots, live casino, and cricket betting. However, specific promotions may have game restrictions in their terms. It is a good idea to read the terms before using any bonus or ask via live chat.
Security and Responsible Gaming
Security and Responsible Gaming
Learn about protecting your data, the self-exclusion feature, and support.
Yes, 7jaye uses SSL encryption technology to protect all your personal and financial information. Your data is not sold to third parties. The platform continuously works to ensure fair play and secure gaming.
Self-exclusion is a feature that lets you voluntarily block access to your own account for a set period. It is an effective step for keeping your gaming under control. To apply for self-exclusion, contact the support team via live chat or email [email protected].
7jaye places the highest priority on responsible gaming. If you want to set your own daily, weekly, or monthly deposit limit, let the support team know. Once a set limit is in place it will not be increased — this helps you keep your budget under control.
If your gaming habits feel out of control, please seek help. Detailed information and advice are available on 7jaye's responsible gaming page. You can also contact our 24/7 live chat support or email [email protected] — we are always here for you.
The 7jaye support team provides service in Bengali seven days a week, 24 hours a day. Instant assistance is available via live chat from any page on the site. To contact us by email, send a message to [email protected].
Still have questions? Contact support
Our Bengali-speaking support team is available 24/7 — get help any time via live chat or email.
Email: [email protected]
Our support channels
Two options are always open for quick help with any issue.
24/7 Live Chat
Chat directly in Bengali on the site. Get an instant answer to any question at any time, any day.