Responsible Gaming Policy

Play responsibly at 7jaye — safety is our priority

Q: Where can I get help if I have a gaming addiction?

First, contact us through 7jaye live chat or by email at support@7jaye.lat — we will help with self-exclusion or closing your account. Also speak with family or a trusted friend. Consulting a mental health professional or counsellor is very effective as well. Remember, asking for help is an act of courage.

7jaye believes gaming should be a source of enjoyment — never a cause of problems. From the 21+ age limit to self-exclusion, we are here for you.

What does responsible gaming mean?

Responsible gaming refers to an approach where gaming is used purely as entertainment, not as a solution to financial problems or stress. At 7jaye, we believe it is important for every player to understand their own limits and stick to them.

Our platform is designed for entertainment only. Whether you play cricket betting, slots or live casino, make decisions with awareness. Remember, winning is not guaranteed and it is never a good idea to place more bets in the hope of recovering money you have lost.

Important: Gaming should be an enjoyable experience. If you feel that gaming is affecting your family, work or mental health, please contact our support team immediately.

Our protective tools

Safety features 7jaye provides for players

Time-Out feature

Temporarily pause your account for a set period — from 24 hours up to several weeks. During this time you will not be able to take part in any games, which will help you take a break.

Setting a deposit limit

Set a maximum daily, weekly or monthly deposit amount. Once a limit is set it takes effect immediately, and if raised it takes effect after 7 days.

Self-Exclusion

If you need a long-term break, choose self-exclusion. It can take effect from 6 months up to permanently. During this time no login or transactions will be possible on your account.

Bet history review

View details of all bets, deposits and withdrawals from the past week and month in your gaming account. This information is very helpful for understanding your own playing patterns.

Real-time alerts

You will receive automatic notifications when a certain amount of betting or time has been exceeded. These alerts help you stay aware and play within your limits.

24/7 Bengali Support

For any questions about gaming problems or responsible gaming, our Bengali-speaking support team is available 7 days a week, 24 hours a day via live chat.

21+ age limit — why it matters

21+

7jaye is for adults aged 21 and above only. Gaming by minors can have harmful effects on their mental development. That is why we verify age at account registration.

If you are a parent, make sure your child cannot access this site on your device. Using parental control software is an effective way to do this. If you suspect a minor is using our platform, notify our support team immediately.

Under 7jaye's responsible gaming policy, we reserve the right to temporarily or permanently suspend an account in the event of any age verification issue.

Age verification process

Age must be declared when opening an account
A national ID card or other proof of identity may need to be submitted if required
Withdrawals may be held until verification is complete
Accounts opened with false information will be cancelled
Our system monitors suspicious activity

Recognise the signs of problem gaming

If you or someone close to you shows any of the signs below, take action right away. The first step in responsible gaming is acknowledging the problem.

Repeatedly placing bets and taking greater risks in the hope of recovering lost money
Feeling angry or restless when asked to stop gaming
Prioritising gaming over family, friends or work
Taking out loans or borrowing money from others to fund gaming
Lying to family about the time or money spent on gaming
Turning to gaming to escape stress, anxiety or depression
Repeatedly placing bets beyond the set budget
Spending time gaming while neglecting sleep, food or health

If you notice any of the signs above in yourself, it is not a sign of weakness — it is the right time to ask for help. Contact us via 7jaye live chat and we are ready to help.

How to activate protection tools

Activating the responsible gaming protection tools at 7jaye is very straightforward. Follow the steps below or get help directly from our live chat support.

Log in to the 7jaye login page

Enter your registered mobile number and password to access your account.

Go to Account Settings

Click the profile icon at the top right and open the "Account Settings" or "Security" section.

Select the "Responsible Gaming" section

In this section you will find options for deposit limits, time-out and self-exclusion.

Set your preferred limits

Set your daily or weekly deposit amount and activate a time-out if needed.

Get help from support

If you have any trouble, our Bengali-speaking team in live chat will assist you at any time.

Budget control and financial protection

Play within your limits, keep the fun going

Smart budget planning

One of the key rules of responsible gaming at 7jaye is — only bet money you are fully prepared to lose. Never bet with money set aside for food, rent or essential expenses.

Set a fixed budget for entertainment each month
When that budget runs out, end your session
Minimum deposit: ৳100 (for each method)
Minimum withdrawal: ৳500
bKash, Nagad and Rocket — convenient payment options

Time management

Keeping gaming sessions within a time limit is an important part of responsible gaming. Too much time gaming reduces concentration and judgement, which leads to poor decisions.

Set a time limit before each session
Set an alarm on your phone or watch
Take regular breaks, especially during long sessions
Avoid gaming before sleep or when tired
Use 7jaye's time-out feature

Self-Exclusion — when you need a break

Self-exclusion is a powerful protection measure that keeps you completely away from gaming for a set period. Once activated, you will no longer be able to log in and you will not receive any promotional messages.

Activating this responsible gaming option at 7jaye is a brave and wise decision. It is not possible to reverse self-exclusion before the period ends. We respect this decision.

Self-exclusion options

Short break: time-out from 24 hours up to 30 days
Medium-term closure: account deactivated for 1 to 6 months
Long-term closure: self-exclusion from 6 months up to 5 years
Permanent closure: account closed forever — this is irreversible
After the period ends: a cooling-off period applies before rejoining

Contact us for help

We are always here for you

Live chat support

7jaye's Bengali-speaking support team is available to talk with you 7 days a week, 24 hours a day. We will assist with anything related to responsible gaming — from setting deposit limits to self-exclusion.

Instant response available
Full confidentiality maintained
Speak comfortably in Bengali

Email Support

For important matters such as self-exclusion requests, account closure requests or financial concerns, write to us in detail by email. We will reply as quickly as possible.

[email protected]

Written record kept
Useful for explaining complex matters in detail

Questions and answers about responsible gaming

Questions you may have in mind

After logging in to 7jaye, go to the "Responsible Gaming" section in Account Settings to set a daily, weekly or monthly deposit limit. Lowering your limit takes effect immediately. If you want to raise your limit, you will need to wait 7 days — this rule is in place for your protection. You can contact us via live chat for help.

If you have an active balance in your account when self-exclusion is activated, arrangements will be made to withdraw it. The minimum withdrawal amount is ৳500. Our support team will guide you through the full process when you submit your self-exclusion request. Bonus balances are generally cancelled.

A time-out is a temporary break — usually from 24 hours up to 30 days. Once the period ends, your account is automatically reactivated. Self-exclusion is more strict — it can last from 6 months up to permanently and cannot be reversed before the period ends. Self-exclusion is recommended for serious cases.

Yes. 7jaye is for players aged 21 and above only. Age is verified at registration and ID may be requested in suspicious cases. If you are a parent and believe your child is using this site, please notify us immediately at [email protected] or via live chat.

First, contact us through 7jaye live chat or by email at [email protected] — we will help with self-exclusion or closing your account. Also speak with family or a trusted friend. Consulting a mental health professional or counsellor is very effective as well. Remember, asking for help is an act of courage.

Currently at 7jaye, overall deposit limits and time-out/self-exclusion apply to your entire account. For setting separate limits on specific game categories, discuss this with our support team via live chat — we will help you find the best solution.

Play safely and enjoy yourself

Get the best entertainment experience at 7jaye — responsibly. Whether you prefer cricket betting, slots or live casino, we are here with you.

Explore 7jaye Casino Cricket Betting Slots Games Read FAQ